How do I place an order?

  1. Explore your favorite online Shopping destination and select the product of your choice
  2.  In the next step, it is always advisable to check the product description. After carefully examining all the details, select the desired Size and click on Add to Bag.
  3. Once your Product has been successfully added to the cart, click on View cart to get the Order Summary and Place an Order.
  4. Enter the  Voucher/Discount Coupon if applicable and place the Order.
  5. Login to your Account by entering your Email Address and Password or you can also Sign In with Google/Facebook
  6. Carefully enter your Complete Address along with Zip code
  7. Have a last look at your Order and check all the details once again before making the Payment. Now select the Preferred Payment method from the several options and Pay the final amount.
  8. YOUR ORDER IS PLACED!!!You will now receive a confirmation mail.Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can also visit our HELP/SUPPORT section on home page to get instant answers to all your queries related to order delivery, cancellation, return, exchange and more.

How can I modify my order after having placed it?

ADD/ REMOVE A PRODUCT

Unfortunately, after you have placed an order, you won’t be able to add or remove a product to/from your order. But you can place a new order for the desired products.

CHANGE ADDRESS

Once you have placed your order, you cannot change the delivery address/phone number / Email id . However, you may cancel your order and place a new one with the preferred address/phone number / Email id

Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CHANGE DELIVERY DATE

We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

I have placed my Order! What’s next?

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

You can also track your order through our website or app by visiting ‘My account’ section.

Please note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.

How will I know if order is placed successfully?

When your order is confirmed:

We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the “My Accounts” tab.

How can I change my billing address?

You need to login into your healthilise account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.

How do I cancel my order?

Please follow the steps below to raise a cancellation request.

Just email us at heatlhilise@gmail.com. and will refund you once the package is received by us in good condition.

If I cancel my order, how will I get my refund?

Your refund mode depends upon payment mode of order placement:-

1) If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation.How can I cancel one/few products from my order?

You can cancel one/few items from your order by clicking on “My Orders” section of your  account and then select the item(s) you want to cancel.

What are the cancellation timelines?

There are two stages where the cancellation requests have different timelines.

1) If you raise cancellation before getting the dispatch message, the request will be processed within 24 hours.

2) If you raise cancellation request after getting the dispatch message, we will try our best to cancel the shipped/dispatched item. However, please note that we cannot guarantee cancellation for the item(s) that have been dispatched. In case delivery is attempted, we request you to deny acceptance.

How can I cancel one/few products from my order?

You can cancel one/few items from your order by clicking on “My Orders” section of your  account and then select the item(s) you want to cancel.

Do you take orders over phone?

Yes. We do take orders over phone but through whatsapp telephone number +91 9958806445.

Can I return (a part of) my complete order at the time of delivery?

Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued.

This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.

Can I place a bulk order for an item(s)?

Yes Bulk orders can be placed through healthilise.com